Refund and Withdrawal Policy
This policy supplements, and does not replace, any mandatory rights available under applicable consumer law.
1. Digital licence delivery
The key is generated and delivered immediately after confirmed payment. Before checkout, customers are asked to expressly request immediate delivery and acknowledge the effect that delivery and activation may have on a statutory withdrawal right.
2. Technical problems
If the key is not delivered, is invalid, or the plugin cannot validate because of a fault in the licensing service, contact license@hardfreqz.com with the order reference. We will first attempt redelivery, correction or replacement. Where mandatory law requires it, an appropriate price reduction or refund remains available.
3. Change-of-mind requests
Eligibility depends on the purchaser's location, whether immediate delivery was requested, and whether access or activation began. Submit any request promptly. No statement in this policy removes a non-waivable consumer right.
4. Hosting subscriptions
Cancellation prevents the next annual renewal. The current paid period ordinarily remains active until its end. Partial-period refunds are not normally provided unless required by law or expressly agreed after a documented service failure.
5. Fraud, disputes and revoked payments
A full refund, payment reversal or charge dispute may automatically suspend or revoke the related licence. This does not prevent the customer from contacting support to resolve an error.
6. How to request help or withdrawal
Email license@hardfreqz.com with the purchaser name, delivery email, order reference, purchase date and a clear statement of the requested remedy. Requests are handled without limiting any statutory deadline.